Terms of
Service

These Terms of Service (the “Terms”) constitute a binding legal agreement between you, either as an individual or on behalf of the entity you represent (“you,” “your,” or “Customer”), and Estimate.Pro Labs, Inc., a Delaware corporation with its principal place of business in Boston, Massachusetts (“Estimate.Pro,” “we,” “us,” or “our”). They govern your access to and use of the Estimate.Pro web application, mobile apps, AR measurement tooling, customer portal, sub-bid portal, public APIs, and any related services we make available (collectively, the “Service”). By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1.Acceptance & Eligibility

You must be at least eighteen (18) years old and legally capable of entering into a binding contract under U.S. law to use the Service. If you are using the Service on behalf of a company, partnership, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, in which case “Customer” refers to that entity. The Service is intended for U.S. trade contractors, subcontractors, and construction professionals across 16+ trades; it is not designed for consumer, residential homeowner, or non-construction use.

We may refuse Service, terminate accounts, or remove content at our sole discretion if we reasonably believe a Customer is ineligible, has provided false information during registration, or is using the Service in violation of these Terms or applicable law.

2.License Grant

Subject to your continuous compliance with these Terms and timely payment of applicable Fees, Estimate.Pro grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business operations during the applicable subscription term. No rights are granted to you by implication, estoppel, or otherwise, other than those expressly set forth in these Terms.

You may not (a) reverse engineer, decompile, or disassemble any portion of the Service except to the extent expressly permitted by applicable law; (b) lease, sell, sublicense, or resell access to the Service to any third party except as expressly permitted under our reseller program; (c) remove or obscure any proprietary notices; (d) use the Service to build a competitive product; or (e) use the Service in a manner that interferes with other Customers’ use of the Service.

3.Subscriptions & Billing

The Service is offered on a subscription basis with monthly or annual billing cycles. Subscription fees (the “Fees”) are billed in advance through Stripe, Inc., our payment processor. By subscribing, you authorize us (via Stripe) to charge your designated payment method for the applicable Fees, taxes, and any usage-based overages on each renewal date. All Fees are stated in U.S. dollars and are non-refundable except as expressly required by these Terms or applicable law.

Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless you cancel at least one (1) day before the next renewal. You may cancel at any time from within the in-app billing settings. Cancellation stops future billing; it does not entitle you to a refund of Fees already paid for the current cycle. We may change pricing for renewal terms with at least thirty (30) days’ written notice (typically by email).

If a charge fails, we may suspend access until payment is restored. After thirty (30) days of non-payment, we may downgrade your account to a read-only state and, ultimately, terminate the account and delete project data as described in Section 12.

Stripe Connect platform fee. When you accept client deposits and other payments through our Stripe Connect integration, the funds settle directly to your connected Stripe Express account. We collect a platform fee on each transaction, calculated as a percentage of the gross customer payment, in addition to Stripe’s standard processing fees (2.9% + $0.30 in the U.S.) which Stripe charges separately. Our platform fee is currently three percent (3%) on the Free tier and zero percent (0%) on the Pro, Elite, and Crew tiers — the paid subscription covers it. Platform-fee rates are stated in your in-app Payments settings and may change with at least thirty (30) days’ written notice. We do not collect, store, or have access to your customer’s card or bank credentials at any point.

4.Free Trial

We may offer a free trial of paid tiers (typically fourteen (14) days of Pro). Trials require a valid payment method on file but are not charged unless you continue past the trial period. At the end of the trial, your subscription will automatically convert to a paid subscription at the then-current rate unless you cancel before the trial ends. We may modify or discontinue free trials at any time, and may limit eligibility (for example, one trial per organization).

5.Acceptable Use

You agree not to (a) scrape, crawl, or programmatically extract content from the Service except through documented APIs and in compliance with their rate limits; (b) resell, white-label, or otherwise redistribute the Service except as expressly permitted; (c) impersonate any person or entity, or misrepresent your affiliation with a contractor or subcontractor; (d) abuse the AI features, including by attempting to extract training data, prompt-inject our system, generate content that violates third-party rights, or evade rate limits or content guardrails; (e) upload content that is unlawful, infringing, defamatory, malicious, or contains malware; (f) interfere with the integrity, performance, or security of the Service; or (g) use the Service to violate any applicable law, including federal, state, and local construction, labor, lien, and tax laws.

6.User Content & Ownership

As between you and us, you retain all right, title, and interest in and to the project data, estimates, takeoffs, daily logs, photographs, drawings, customer information, vendor information, and other content you upload to or generate within the Service (“Customer Content”). Estimate.Pro claims no ownership over Customer Content.

You grant Estimate.Pro a worldwide, royalty-free, non-exclusive license to host, store, transmit, display, copy, process, and modify Customer Content solely as necessary to provide, maintain, and improve the Service for you, including running AI features on your behalf. We may use aggregated and de-identified data (data that cannot reasonably be associated with you or any individual) for analytics, benchmarking, and product improvement.

7.AI Features Disclaimer

The Service includes generative AI features powered by Anthropic’s Claude models, including estimate drafting, scope generation, takeoff suggestions, and email drafting. AI outputs are probabilistic suggestions, not guarantees. They may contain errors, omit costs, misclassify scope, or reflect outdated material pricing. You are solely responsible for reviewing, correcting, and approving every AI-generated output before relying on it for a bid, contract, invoice, or other binding document. Estimate.Pro disclaims all liability for losses arising from unreviewed AI outputs.

8.Customer Portal & Sub-Bid Portal

The Service may make project information available to your end customers (homeowners or commercial clients) via a Customer Portal and to your subcontractors via a Sub-Bid Portal, using signed, time-limited HMAC tokens. By inviting a third party to either portal, you represent that you have the right to share the relevant project information with them, and you remain responsible for the accuracy of what is shared and for managing portal access. Estimate.Pro does not create accounts for end-customers or sub-bidders; portal access is authenticated through magic links you control and revoke.

9.Email Integration

The Service ingests inbound email through Postmark and sends outbound email through Resend on your behalf. By configuring email integration, you authorize us to receive, parse, and store messages addressed to your project inboxes, and to send messages on your behalf to your customers, subcontractors, and vendors using your verified sending domain. Outbound auto-replies generated by AI features automatically redact internal cost data, internal margin notes, and internal labor rates before sending; however, you remain responsible for the final content of any email sent through the Service.

10.Third-Party Services

The Service depends on, and integrates with, several third-party services, including Stripe (payments), Supabase (database and auth), Resend (outbound email), Postmark (inbound email), Anthropic (AI), and Google Maps (geocoding and routing). Your use of these integrations is subject to the third party’s own terms and privacy policies. Estimate.Pro is not responsible for the availability, accuracy, content, or actions of any third-party service. If a third-party service becomes unavailable or materially changes, we may modify or suspend the corresponding feature without liability.

11.Service Availability

We target the following monthly uptime, measured excluding scheduled maintenance and force majeure: 99.5% for Free, 99.9% for Pro, 99.95% for Elite, and 99.95% for Crew (the “Targets”). Targets are operational goals, not contractual commitments, except where a separate written service-level agreement has been signed (typically only on Crew tier). We will use commercially reasonable efforts to provide advance notice of scheduled maintenance.

12.Termination

You may terminate your subscription at any time from in-app billing settings. Termination is effective at the end of the current billing cycle. We may suspend or terminate your access immediately, with or without notice, if (a) you breach these Terms, including the Acceptable Use Policy; (b) Fees remain unpaid after notice; (c) we are required to do so by law; or (d) we reasonably believe continued service poses a security or legal risk. On termination, we will make Customer Content available for export for thirty (30) days, after which it may be permanently deleted, subject to legal hold or backup-retention windows described in our Privacy Policy.

13.Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Estimate.Pro DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS WELL AS WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR USE.

14.Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Estimate.Pro, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BIDS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Estimate.Pro’S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.Indemnification

You agree to defend, indemnify, and hold harmless Estimate.Pro and its affiliates, officers, directors, employees, and agents from and against any third-party claim, loss, damage, liability, or expense (including reasonable attorneys’ fees) arising out of or related to (a) your Customer Content, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) any project work you bid, perform, or invoice using outputs of the Service.

16.Governing Law

These Terms and any dispute arising out of or related to the Service are governed by the laws of the Commonwealth of Massachusetts, excluding its conflict-of-laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

17.Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through good-faith negotiation will be finally resolved by binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, before a single arbitrator. The seat of arbitration is Boston, Massachusetts. The arbitrator’s award will be final and binding, and judgment on it may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in court for misuse of intellectual property or confidential information without first arbitrating.

18.Class Action Waiver

You and Estimate.Pro agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of Section 17 will be null and void as to that claim.

19.Changes to Terms

We may modify these Terms from time to time. If we make a material change, we will provide at least thirty (30) days’ advance notice (typically by email to your account contact and an in-app notice). The updated Terms take effect on the stated effective date, and your continued use of the Service after that date constitutes acceptance. If you do not agree, you must stop using the Service before the effective date and may cancel your subscription as described in Section 12.

20.Severability & Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force. These Terms, together with our Privacy Policy and any signed order form, constitute the entire agreement between you and Estimate.Pro regarding the Service and supersede any prior agreement, understanding, or proposal, whether oral or written. No waiver of any provision will be effective unless in writing and signed by an authorized representative of Estimate.Pro.

21.Contact

For legal notices, questions about these Terms, or to report a violation, contact legal@estimate.pro. Postal mail may be addressed to Estimate.Pro Labs, Inc., Attn: Legal, Boston, Massachusetts.